FAQ's

We like to treat each home on its own merits and allow up to 2 hours as each home has its challenges – pets, kids, sick or elderly. On average, for a 4 bedroom home it takes 1 ½ hours for us to treat the roof void, inside and outside. We have kids of our own and know that the room that was tidied 5 minutes ago is now a fort with 8 knights defending against 500! We’ve been there, and we still are.

An average termite inspection takes about 1 ½ hours. Some homes are more complex, may have extra areas of concern or actually have active termites. These can all add to the time it takes. We will not rush an inspection – and everything is done with you in mind. We use basic equipment – torches, knockers, ladders and we use more advanced equipment – thermal camera, sonar and moisture devices to give you the best overall snapshot of your home as it stands today! Reports are supplied and the work is done at least to the Australian Standards.

PPI’s are similar, but different to a Termite inspection. They go into more depth with regards to timber pests and include borer, decay and conducive conditions. The reports are generally longer and given their nature tend to take longer than the Termite Inspection. We like to allow up to 3 hours to complete the inspection onsite. We usually work closely with a Building Inspector, as 4 eyes are better than 2, and a Building Inspector works to a different Australian Standard then we do.

 We are insured by Pacific International, and licenced by Queensland Health, the QBCC and for those clients in NSW – NSW EPA.
Our internal policy is that all staff have a Working with Children Check – Blue card & Police Check.

Brad has undertaken training from Rapid Solutions, TAFE, Technicians with over 30 years’ experience, leading industry professionals, and continues to attend extra training events to ensure his information is kept as up-to-date as possible.

Termite Inspections, Pre-Purchase Pest Inspections, Termite Treatments, Termite Protection and General Pest Treatments all have their own individual reports that are completed for you and are supplied as a part of the treatment. If anyone asks for extra for a report, they are not doing the right thing by you or for you! We keep reports on our system for 7 years. The reports are in line with the current Australian Standards and comply with all the Acts and Regulations.

By law and by the product safety labels (MSD’s) yes. It is listed as a risk. The reason being is wet chemical can cause skin irritations and breathing problems. Even by the rarest occasion it still needs to be listed as it does with all human consumption medication. Once the spray has bonded with a surface you will be okay to re enter.

It is important to us that you are aware Natraspray Pest Control use the most environmentally products available in the most responsible way. Our number 1 priority is yours & your family safety!

Most of our clients are usually at work or have something to do while we are there. Some prefer to be outside while we are spraying inside. Some go to the shops, go for a coffee, hang out the washing, wash the car, take the kids and dog for a walk – take your pick! We don’t take offense to people doing this – it can actually make the job easier. Some people are conscious of their belongings – and again this is perfectly fine with us. We generally only ask to leave the room we are treating while we are treating it and give us the space and time we need to do the work right the first time for you!

 If the pet has water or food bowls out the technician may ask you to turn them over or pop them up and depending on the nature of the pets its sometimes best for you to watch the animal as we want our technicians safe also and some pets can get unsure of our technicians antics whilst carrying spraying units etc.

There is no preparation required. On the day the technician may have some simple requests ie. to close the windows whilst we spray the exterior but these type of requests are quick & minimal. The technician will talk with you on the treatment day. There is no need to empty cupboards or re-arrange furniture.

By law the Queensland regulating body for the industry (our licencing provider) states we have to wear PPE whilst applying chemicals.

In addition to this our technicians are in constant contact day in day out, all day long, all year and for most technicians many, many years. this type of volume is by far different to a home owner apply on a one off period. Even at the smallest amount ratio of ‘chemical’ we want our technicians to be around for their own families for life long.- Its an excessive exposure thing! 

There are many reasons why it is a good idea to pay for hired help and hiring a professional from Natraspray Pest Control ensures the best security and risk by:

a). they will identify & treat the core of the problem. It is possible to just treat the surface and this will never get to the root of the problem underneath. With this comes years of on hand experience as this is our day in day out career, we see it all day, all year long. Our technicians have studied to identify your pests and can utilise this to best inspect and directly treat them to give the best results for you. It also means you have the top products being applied to suit each individual needs. Each technician carry many various types of products (liquid sprays, aerosols, gels and powders) with best equipment already on board for identifying, applying & safety. Our technicians along with the original training also undertake regular continual training and study to stay up to date with the ever evolving new research, chemicals and equipment application process available on the market. We have done this work so you don’t have to guess.

b). Not only is it convenient by saving you a trip to the shops to ‘guess’ what products may work from the many labels it can also be very costly trialing these numerous products till you find one that works its magic and again this can be time consuming. Let Natraspray Pest Control do the ‘Magic’ for you!

c). Yours, your family & pets safety is our number 1 priority! We crawl under houses and roof cavities every day to assure you get the best results. Why take the risk? Accidents can happen in the blink of an eye. We also know the best concentration levels to guarantee results.

d). Not only do we have the equipment already on board, we have effective methods, we are experienced and convenient , but we also provide a warranty.

Natraspray, the best and safest method to rid your home or business of pest problems.

We can’t control the weather! We understand that you have made time for us to be there and we appreciate it! Depending on the treatment that you are having done, we might call ahead. For example – you might be having a Termite Inspection carried out. It’s difficult to thoroughly inspect the outside of the house in the rain. Sometimes it can also be great because we get a chance to see the drainage situation or maybe even help find a nuisance leak in the roof. Another example might be you have a General Pest Treatment scheduled – again, the outside would have to wait, however the inside can be done! We can do the outside when the weather clears up! Again – each treatment has its own unique obstacles!

We have the options for direct deposit (bank transfer), cash, credit card, cheque or eftpos to make it easy for you!